Terms and Conditions

DELIVERY

We aim to package and dispatch items within 1-3 working days of purchase. Items for Delivery to UK addresses are sent via Royal Mail First Class and arrive within 1-2 working days of dispatch. During busy postal periods such as Christmas, please allow a little longer for delivery.

International orders are posted using a variety of services based on your Country.

If you wish to have your item sent via courier or special delivery please message us via the contact form prior to purchase to discuss your options.



RETURNS & EXCHANGES

WE ACCEPT RETURNS SUBJECT TO THESE CONDITIONS...

Returned items must be sent back within 28 days from you receiving the order. 

Returned items must be in a saleable condition, for example we cannot accept returns that smell of smoke, are covered in pet hairs or have makeup/perfume stains. Items should be returned unwashed in the original packaging (where applicable) and include all labels and tags.  Footwear returns must include the box (which must itself be packaged before returning). All items will be checked upon return. Due to hygiene reasons we cannot accept returns on hosiery or earrings. 

 

RETURNS ARE FREE FOR UK CUSTOMERS

We want you to be completely happy with your purchase from us, but if you do need to return an item due to sizing problems or you simply changed your mind, that's absolutely no problem! Just send it back to us within 28 days for either a store credit (in the form of a gift card redeemable in store/ online), an exchange or a full refund. 

To return an item to Wonderland Awaits please send a message to us via the contact form to receive a returns form. Just print and complete the form and send it with the item you are returning. 

It will be your responsibility to pay the return postage costs but these will be fully refunded to you via PayPal on receipt of the returned item. 

As soon as we receive your parcel we'll send you an email confirming that we've had it back and another to let you know when it's been processed. If you require an exchange, the item will automatically be sent out to you via the information you state on the returns form. If you want store credit, an online code can be sent to you or a gift card posted to use in store. Refunds will be credited back to the Paypal account that you used to pay for the order. The money will usually be back in your account within a few days, however please allow up to 7 days during busy periods. 

Worldwide returns may incur a small charge, please contact us via the contact form to discuss individual circumstances.